1 Scope and Consent
2 Information We Collect From YOU
provide us your personal information and contact details
order or purchase BetterLife Bookstore or its affiliates products and/or services
enter your personal information on the BetterLife Bookstore website or other BetterLife Bookstore-owned properties
participate in a BetterLife Bookstore competition
interact with us through social media (including Facebook and Twitter)
register on the BetterLife Bookstore website/s
contact us; we may also keep a record of that contact.
We will only collect additional personal information with your consent.
(b) Information to Respond to Your Requests:
You may give us your personal information so we can send you newsletters and other communications you request. Details of how you can opt-out of receiving any communications from us are detailed in the section below.
(c) Social Media Information:
We may offer sign-in services that allow you to use third-party login credentials to access the Site. We also may offer services that allow you to share information with third-party social media websites such as Facebook, Google Plus, Twitter, and others.
(d) Information About Others/Inviting Friends:
From time to time you may choose to submit personal information about other people to invite them to join the BetterLife Bookstore community. Inviting friends is always optional. You should check that your friends consent to your sharing of their personal information before submitting it to us.
(e) Information From Other Sources:
The information we collect may be combined with information from outside records (e.g., demographic information, navigation information, and/or additional contact information) that we have acquired in accordance with the law.
(f) Content You Post and Associate With Your Profile on the Site:
The community and posting sections of the Site give you an opportunity to provide us with information regarding your opinions and reviews of products. Also, your profile may contain a photograph or other information that identifies you. In addition, the content you post and recommendations you make may provide information about your beliefs to us.
(g) Mobile Information:
We may collect additional information from you if you access our Site through a mobile device (e.g. your unique device identifier, device’s operating system, mobile carrier, location or GPS/geo-location).
(h) Technical Usage Information:
When you visit our Site, we collect usage information sent to us by your computer, mobile, or other access device that tells us how you are using the Site (“usage information”). We use tracking technologies to collect usage information.
We may also collect password information from you when you log in, as well as computer and/or connection information. During some visits we may use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.
Our goal is to collect and use only that information that we think is required for our legitimate business interests, in order to better understand your interests and improve your experience of using the Site.
4 Accessing, Reviewing and Changing Your Personal Information
BetterLife Institute Pty Ltd’s purpose in collecting your personal information is to provide you with:
the ability for you and BetterLife Bookstore to complete or progress your order or transaction with us
information that interests you
information about events; and
special offers that are relevant to you
BetterLife Institute Pty Ltd will not use or disclose any of your personal information without your consent, unless:
required by law
BetterLife Institute Pty Ltd believes it necessary to fulfil the above purposes or otherwise to provide you with services or products which you have requested or
to protect the rights, property or personal safety of other users of the website, any member of the public or of BetterLife Institute Pty Ltd.
In seeking to give you the most worthwhile experience in using the BetterLife Bookstore websites, your personal information may be used to send you advertisements about products and services that we think you are likely to be interested in.
Booktopia does not disclose your personal information to advertisers, or any overseas entity. In order to operate the BetterLife Bookstore website, fulfil the purposes set out above or otherwise deliver products or services, BetterLife Bookstore will not otherwise disclose your personal information to other companies or third parties without your explicit consent.
5 Notices to Members, Customers, Subscribers and When BetterLife Bookstore will contact YOU:
When you complete a purchase with BetterLife Bookstore and/or its affiliates you are presented with a comprehensive way to manage what marketing communications you wish to receive – if any – from BetterLife Bookstore. Similarly, when you create an account or subscribe to BetterLife Bookstore’s newsletters, your preferences can be managed by you in their entirety.
Types of communications you may receive
updated information about the BetterLife Bookstore website
information about our products and services which may interest you and
other information about upcoming events – such as discount promotions which may interest you.
Any communication enabled in the newsletter preferences area in your account
If you are receiving promotional information about BetterLife Institute Pty Ltd and do not wish to receive this information any longer, you may remove your name from our list by visiting the BetterLife Bookstore website and updating your newsletter preferences in your account. Please allow up to 3 business days for this request to be processed.
You can access the information BetterLife Institute Pty Ltd keeps about you
If at any time you want to know what personal information BetterLife Institute Pty Ltd holds about you, you can log into your Account and view the information you gave us. If you have further questions, you can contact us by phone.
Changing and updating the information BetterLife Institute Pty Ltd has about you
If at any time you wish to change your personal information that is inaccurate or out of date, please contact our Customer Service team through your Message Center in your account, or by contacting our Customer Service team by phone and we will amend your personal information accordingly, or advise you how you can do this yourself within your account.
Deleting the information BetterLife Institute Pty Ltd has about you or stopping any further advertising material or other communications
If you wish to have your personal information deleted, please let BetterLife Bookstore know by contacting our customer service team, and we will take all reasonable steps to delete such information unless it must be kept for legal reasons. If you do not wish to receive further advertising, marketing or promotional information from BetterLife Bookstore, please log into your account and change your electronic newsletter preferences, or by clicking the Unsubscribe link that is on every electronic marketing or promotional email that BetterLife Bookstore sends to you.
To stop any further print direct-mail marketing communications, please contact our customer service team.
6 Storage and security of your personal information
BetterLife Institute Pty Ltd will do everything reasonable and in its’ power to keep secure the personal information which BetterLife Institute Pty Ltd holds about you. Access to this information is restricted only to BetterLife Institute Pty Ltd employees who have specific authorisation. BetterLife Institute Pty Ltd also continually endeavours to improve security safeguards using the most stringent, industry-accepted online security and internal processes. That said, BetterLife Bookstore will not be held responsible for events arising from unauthorised access to your personal information, but will do everything in our power to prevent it as a responsible, high-profile, Australian online retailer.
Our Site may contain links to other third-party websites. We are not responsible for the privacy practices or the content of these third-party sites.
8 Children’s Privacy
The Site is a general audience site and it is not intended for children under the age of 13. We do not knowingly collect personal information via our websites, applications, services, or tools from users in this age group.
9 Notification Regarding Updates
10 Contact Us
If your questions are not answered online, or have complaints you may email us at Kelly@betterlifebookstore.com.au or please contact BetterLife Bookstore Mon-Friday phone 1300 797 275 or please leave a message and we will be in contact with you as soon as possible.